Terms & Conditions

Effective Date: 27 May 2026
Brand Name: Farmsmiiles
Owned & Operated By: Cytama Private Limited
Operating Address: 71, Lane No. 3, Phase 1, Rajeshwar Nagar, Sahastradhara Road, Dehradun – 248001, Uttarakhand, India
Registered Office: KASHIRAM 111-K-35/4A, Nehru Nagar, Ghaziabad – 201001, Uttar Pradesh, India

1. About Farmsmiiles

Farmsmiiles is a food subscription and meal delivery brand operated by Cytama Private Limited, a company incorporated under the Companies Act, 2013.

Our services include:

• Daily meal subscriptions
• Tiffin services
• Healthy food delivery
• Corporate meal services
• Customized meal plans
• Related food and beverage offerings

2. Acceptance of Terms

By using the Farmsmiiles website, mobile platform, or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• You agree to these Terms & Conditions.
• You provide accurate and complete information during ordering or registration.

If you do not agree with any part of these terms, please do not use our services.

3. Subscription Services

Farmsmiiles primarily operates on a subscription-based meal delivery model.

Subscription Rules:

• Meal plans may be offered weekly or monthly.
• Subscription fees must be paid in advance unless otherwise stated.
• Delivery schedules depend on selected plans and service availability.
• Customers must ensure correct delivery details and availability during delivery hours.

4. Pricing & Payments

• All prices displayed on the website are in INR (₹).
• Prices may change without prior notice.
• Payments may be made via UPI, debit card, credit card, net banking, wallets, or other approved methods.
• Farmsmiiles reserves the right to cancel orders in case of failed or suspicious transactions.

5. Cancellation & Refund Policy

Subscription Cancellation

• Customers may request cancellation before the next billing cycle.
• Once meal preparation has begun, cancellations for that delivery may not be accepted.

Refunds

Refunds may be considered only in cases such as:

• Duplicate payment
• Failed order fulfillment
• Verified quality issues

Refund decisions are subject to internal review by Farmsmiiles.

6. Delivery Policy

• Delivery timings are estimated and may vary due to traffic, weather, operational delays, or unforeseen circumstances.
• Customers must provide accurate delivery addresses and contact details.
• Farmsmiiles shall not be liable for delays caused by incorrect information provided by customers.

If a customer is unavailable during delivery:

• The order may be marked delivered.
• Re-delivery may not be possible.

7. Food Safety & Allergies

Farmsmiiles follows hygiene and food safety practices to maintain quality standards.

However:

• Customers are responsible for informing us about allergies or dietary restrictions before placing orders.
• Farmsmiiles shall not be held liable for allergic reactions if ingredient information was not disclosed by the customer.

8. Use of Website

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to our systems
• Copy, reproduce, or exploit website content without permission
• Misuse promotions, offers, or referral systems

We reserve the right to suspend accounts violating these terms.

9. Intellectual Property

All content on the Farmsmiiles website, including:

• Logo
• Branding
• Images
• Designs
• Text
• Graphics
• Marketing materials

are the intellectual property of Farmsmiiles and/or Cytama Private Limited and may not be copied or reused without written permission.

10. Limitation of Liability

Farmsmiiles and Cytama Private Limited shall not be liable for:

• Indirect or incidental damages
• Delivery delays beyond reasonable control
• Temporary website downtime
• Third-party payment gateway issues
• Losses arising from misuse of the service

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. Third-Party Services

Our website may use third-party services including:

• Payment gateways
• Analytics tools
• Delivery partners
• Communication providers

We are not responsible for the policies or actions of third-party platforms.

12. Privacy

Customer information is handled according to our Privacy Policy. By using Farmsmiiles, you consent to the collection and use of information necessary for order processing and service improvement.

13. Modification of Terms

Farmsmiiles reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will become effective once published on the website.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India.

Any disputes arising shall be subject to the jurisdiction of courts located in Dehradun, Uttarakhand.

15. Contact Information

Farmsmiiles
A Brand of Cytama Private Limited

Operating Address:
71, Lane No. 3, Phase 1, Rajeshwar Nagar,
Sahastradhara Road, Dehradun – 248001, Uttarakhand, India

For support or queries, contact us through the official Farmsmiiles website or customer support channels.

Last Updated: 27 May 2026